All About Us!

We typically require  a minimum 1-2 business days  for  orders. For larger orders/corporate orders, we request  up to 5-8 business days prior to your event.  If you require an order sooner, please feel free to contact us at orders@ontheboardcharcuterie.ca and we will do our best to accommodate you.  You may also use our "CONTACT US" form at the bottom or via cell/WhatsApp  at 519-466-2774.

On The Board Charcuterie is located at 440 Lyndoch Street, CORUNNA inside Rustic Scoops Ice Cream Bar Inc.  Outside our ice cream season, On The Board Charcuterie remains  operational and by appointment only.  

As our business/kitchen is located in Rustic Scoops Ice Cream Bar Inc., (seasonal), it is best to use the contact form below.  During our regular ice cream season, you may contact us at 519-813-9535 (Rustic Scoops) Monday to Friday between  12PM-6PM or via cell at 519-466-2774. 

Outside our ice cream season (October to March), you may contact Nicole directly via cell at 519-466-2774 (call/text/WhatsApp).  We are available in store by appointment only.

Absolutely!  Please indicate any requests at the time you place your order or, if using our "CONTACT US" form below, please note any requests in the message section.  Customization of boxes may incur additional charges that will be discussed at time of ordering.

For best quality and enjoyment, charcuterie boxes/boards can be refrigerated up to 48 hours if stored properly and best consumed  within 2-3 hours without refrigeration.   It is recommended storing your box/board following safe food handling guidelines to avoid spoilage. 

If your cancellation is received at least 48 hours in advance of your scheduled delivery/pick-up date, a refund will be issued based on the method of payment or a credit issued for a future purchase.   Unfortunately, no refund can be offered within 24 hours of scheduled delivery/pick-up or once the charcuterie box/board has been made as we do make all boxes fresh to order.  Orders not picked up or picked up after the delivery/pick-up date will not be refunded.  All refunds are at the discretion of the owner.   All charcuterie boxes/boards must be pre-paid.  We appreciate your understanding.